Effective Date: January 1, 2025
Last Updated: January 1, 2025
At AI Tools Courses, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are issued for course purchases made through our website itskillforge.xyz.
💚 30-Day Money-Back Guarantee
We stand behind the quality of our courses. If you're not satisfied with your purchase, you can request a full refund within 30 days of your purchase date, subject to the conditions outlined in this policy.
1. Company Information
AI Tools Courses
2103 Moore Bridge Apt. 101
Port Zellaberg, MS 96887
United States
Registration Number: 97536778
Phone: +1 601 704 5268
Email: info@itskillforge.xyz
Website: https://itskillforge.xyz
2. Eligibility for Refunds
2.1 Time Frame
To be eligible for a refund, you must submit your refund request within 30 calendar days from the date of purchase. Refund requests received after this period will not be accepted, except in extraordinary circumstances at our sole discretion.
2.2 Course Completion Limit
Refunds are available only if you have completed less than 30% of the course content. Course completion is measured by:
- Video lectures watched
- Assignments or quizzes attempted
- Course materials downloaded
- Overall progress through course modules
If you have completed 30% or more of the course, you are not eligible for a refund, as substantial value and educational content have already been delivered.
2.3 Certificate Issuance
If you have received a certificate of completion for the course, you are not eligible for a refund. By completing the course and receiving certification, you acknowledge that you have received the full value of the educational service.
2.4 Previous Refunds
If you have previously received a refund for the same course or have a history of excessive refund requests, we reserve the right to deny future refund requests or restrict your access to purchase additional courses.
3. Non-Refundable Circumstances
Refunds will NOT be issued in the following circumstances:
3.1 Course Completion
- You have completed 30% or more of the course content
- You have obtained a certificate of completion
- You have downloaded a significant portion of course materials
3.2 Time Restrictions
- More than 30 days have passed since your purchase date
- You have accessed the course for an extended period without complaint
3.3 Technical Issues
- Technical difficulties caused by your internet connection, device, or software
- Failure to meet minimum system requirements disclosed on the course page
- Issues that could have been resolved through our technical support but were not reported
3.4 Changed Mind or Expectations
- General dissatisfaction without specific quality concerns
- Changed career goals or personal circumstances
- Lack of time or motivation to complete the course
- Course difficulty not matching your skill level (when prerequisites were clearly stated)
3.5 Promotional Offers and Discounts
- Courses purchased during special promotions or at discounted prices (may have modified refund terms)
- Bundle packages or course subscriptions (subject to separate terms)
- Gift purchases made for third parties
3.6 Violation of Terms
- You have violated our Terms and Conditions
- You have shared course materials or account access with unauthorized users
- You have engaged in fraudulent or abusive behavior
- Your account has been suspended or terminated for policy violations
4. How to Request a Refund
To request a refund, please follow these steps:
Step 1: Contact Us
Send a refund request to info@itskillforge.xyz within 30 days of your purchase date. Include the following information:
- Your full name
- Email address associated with your account
- Course name and purchase date
- Order number or transaction ID
- Detailed reason for the refund request
- Any relevant supporting documentation (optional)
Step 2: Review Process
Our customer support team will review your refund request within 5-7 business days. During this time, we may:
- Verify your purchase and course completion status
- Request additional information if needed
- Attempt to resolve any issues or concerns you have
- Offer alternative solutions (course transfer, credit, etc.)
Step 3: Approval or Denial
You will receive an email notification regarding the status of your refund request:
- Approved: If your request meets all eligibility criteria
- Denied: If your request does not meet refund policy requirements (with explanation)
- Alternative Offered: We may offer a course credit, exchange, or other resolution
Step 4: Refund Processing
If your refund is approved:
- The refund will be processed to your original payment method
- Processing time: 7-14 business days
- Your course access will be revoked upon refund approval
- You will receive a confirmation email once the refund is processed
5. Refund Processing Times
5.1 Processing Schedule
- Initial Review: 5-7 business days from receipt of request
- Refund Approval: 1-2 business days after review completion
- Payment Processing: 7-14 business days to original payment method
- Total Time: Approximately 2-4 weeks from request to account credit
5.2 Payment Method Variations
Refund processing times may vary depending on your payment method:
- Credit/Debit Cards: 7-14 business days
- PayPal: 3-7 business days
- Bank Transfers: 10-15 business days
- Other Payment Methods: Processing times vary by provider
Note: We are not responsible for delays caused by your financial institution or payment processor.
6. Partial Refunds
In certain circumstances, partial refunds may be issued at our discretion:
6.1 When Partial Refunds Apply
- Course completion between 20-30% (prorated based on content consumed)
- Defective or incomplete course content affecting specific modules
- Technical issues that prevented access to certain course sections
- Resolution of service quality complaints
6.2 Calculation Method
Partial refunds are calculated based on:
- Percentage of course content accessed or completed
- Value of the affected course modules or materials
- Duration of service disruption or quality issues
- Our assessment of fair compensation for the circumstances
7. Course Credits and Exchanges
7.1 Alternative to Refunds
Instead of a monetary refund, we may offer:
- Course Credit: Equal to the purchase price, valid for future course purchases
- Course Exchange: Switch to a different course of equal or lesser value
- Extended Access: Additional time to complete the course
- Supplemental Support: One-on-one assistance or additional resources
7.2 Course Credit Terms
- Valid for 12 months from issue date
- Non-transferable and cannot be redeemed for cash
- Can be applied to any course in our catalog
- Must be used in a single transaction (no partial redemptions)
8. Special Circumstances
8.1 Medical or Emergency Situations
We understand that unexpected life events can occur. If you experience a medical emergency, family crisis, or other extraordinary circumstance that prevents you from completing a course, please contact us. We will:
- Review your situation on a case-by-case basis
- Consider extending refund eligibility or offering alternatives
- Require appropriate documentation for verification
- Maintain confidentiality of sensitive personal information
8.2 Technical Quality Issues
If you experience persistent technical problems with course content (video playback errors, broken links, missing materials), we will:
- Investigate and resolve technical issues promptly
- Offer refunds if issues cannot be resolved within a reasonable timeframe
- Provide compensation for significant service disruptions
- Extend access periods affected by technical problems
8.3 Content Quality Concerns
If course content significantly differs from the description or contains substantial errors, we will:
- Review and update the content as necessary
- Issue refunds for materially misrepresented courses
- Offer course credits or exchanges as appropriate
- Take corrective action to prevent future issues
9. Fraudulent Refund Requests
⚠️ Important Notice
We take fraudulent refund requests seriously. Abuse of our refund policy may result in:
- Denial of current and future refund requests
- Suspension or termination of your account
- Permanent ban from purchasing courses
- Legal action to recover damages
- Reporting to fraud prevention agencies
9.1 Indicators of Fraud
- Multiple refund requests for different courses
- Completing courses before requesting refunds
- Downloading all course materials before refund request
- Sharing course content with others
- Creating multiple accounts to circumvent policies
- Submitting false or misleading information
10. Chargebacks and Disputes
10.1 Chargeback Policy
If you initiate a chargeback or payment dispute with your bank or credit card company:
- Your account will be immediately suspended pending resolution
- Course access will be revoked
- We will contest unwarranted chargebacks with documentation
- You may be liable for chargeback fees and legal costs
10.2 Contact Us First
Important: Before initiating a chargeback, please contact us at info@itskillforge.xyz. Most issues can be resolved quickly and amicably through our customer support team. Chargebacks should be a last resort and may affect your ability to make future purchases.
11. Refunds for Promotional Offers
11.1 Discounted Courses
Courses purchased at promotional prices or with discount codes:
- Are subject to the same refund policy terms
- Will be refunded at the discounted price paid
- May have modified or restricted refund eligibility (disclosed at purchase)
- Cannot be refunded for the difference if a better promotion becomes available
11.2 Bundle Packages
For course bundles or subscription packages:
- Refunds are calculated based on the bundle price, not individual course values
- Partial course completion may affect eligibility
- Separate refund terms may apply (disclosed at purchase)
- Individual courses cannot be refunded from a bundle
11.3 Gift Purchases
For courses purchased as gifts:
- Refund requests must come from the original purchaser
- Standard refund terms apply based on recipient's usage
- Refunds are issued to the original payment method
- Gift recipients cannot directly request refunds
12. Modifications to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via:
- Email notification to registered users
- Prominent notice on the website
- In-app notifications (if applicable)
Your continued use of our services after policy changes constitutes acceptance of the modified terms. Purchases made before policy changes remain subject to the policy in effect at the time of purchase.
13. International Customers
13.1 Currency and Exchange Rates
- All purchases are processed in U.S. Dollars (USD)
- Refunds are issued in the original transaction currency
- Exchange rate fluctuations may result in different refund amounts
- We are not responsible for currency conversion fees charged by your bank
13.2 Consumer Protection Rights
In addition to this Refund Policy, you may have additional rights under local consumer protection laws, including:
- European Union: 14-day withdrawal right under EU Consumer Rights Directive
- United Kingdom: Consumer Rights Act protections
- Australia: Australian Consumer Law guarantees
- Other jurisdictions: Applicable local consumer protection laws
This policy does not limit any statutory rights you may have under applicable consumer protection laws.
14. Customer Support and Assistance
Before requesting a refund, we encourage you to contact our customer support team. We can often resolve issues through:
14.1 Technical Support
- Troubleshooting access or playback problems
- Providing alternative access methods
- Resolving account or login issues
- Assisting with download or platform navigation
14.2 Educational Support
- Clarifying course content or expectations
- Providing supplemental resources
- Connecting you with instructors or mentors
- Offering study guidance and tips
14.3 Alternative Solutions
- Switching to a different course better suited to your needs
- Extending your access period
- Providing course credits for future purchases
- Offering one-on-one support sessions
15. Frequently Asked Questions
Q1: How long does the refund process take?
A: The entire refund process typically takes 2-4 weeks from the time of your request to when the funds appear in your account. This includes review time (5-7 days), processing (1-2 days), and payment method settlement (7-14 days).
Q2: Will I lose access to the course immediately after requesting a refund?
A: Your course access will be revoked once your refund is approved and processed. During the review period, you will maintain access unless there are extenuating circumstances.
Q3: Can I request a refund if I don't like the instructor's teaching style?
A: Yes, as long as you meet the eligibility criteria (within 30 days, less than 30% completion). However, we encourage you to review instructor previews and course descriptions before purchasing.
Q4: What happens if I've downloaded course materials?
A: Downloaded materials are considered part of course consumption. Extensive downloading may affect refund eligibility. Upon refund approval, you must delete all downloaded materials.
Q5: Can I get a refund if the course is too difficult or too easy?
A: If you meet the eligibility criteria, yes. However, we provide detailed course descriptions, prerequisite information, and skill level indicators to help you make informed decisions.
Q6: What if I accidentally purchased the same course twice?
A: Contact us immediately. We will issue a full refund for the duplicate purchase regardless of the 30-day window.
Q7: Can I request a partial refund for a course bundle?
A: Bundle purchases are treated as single transactions. Partial refunds for individual courses within a bundle are typically not available, but we will review special circumstances on a case-by-case basis.
16. Contact Information for Refund Requests
AI Tools Courses - Your satisfaction is our priority
We are committed to providing exceptional educational experiences and fair refund practices.
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